Terms & conditions

Active Kids is the trading name of Active:4 Life Limited. We are registered in England (No. 5940736) at 8 Blackstock Mews, Islington, London, N4 2BT.

Each Active Kids centre is run as an autonomous and independent franchise. These terms apply to all centres.

By making a booking with Active Kids, customers agree to abide by our terms and conditions as laid out on this site. Any statutory rights remain unaffected under English law.

In accordance with the provisions of the Consumer Protection (Distance Selling) Regulations 2000, consumers have the right to withdraw from this transaction under the provision of a cooling off period of seven working days, starting from when the booking is made. After that period we will refund to the sum of 75% of the total booking if notice of cancellation is received in writing (email permitted) more than 10 days before the start of the course. If notice of cancellation is received within 10 days before the start of the course, the customer does not qualify for a refund of any amount.

Active Kids reserves the right to reject any booking and all bookings are only accepted at our sole discretion.

Payment for every order will be via credit or debit card using IMG STL or via cheque or cash on prior arrangement with Active Kids.

Refunds will be processed either by IMG STL direct to the customer’s credit card or debit card or via cheque, depending on the original payment method when the booking was made.

The amount of refund will be made in accordance with the amount paid. So where any promotional or discount value was used for the original booking, it is this discounted amount that will be refunded, not the full value of the booking.

Unless solely due to the negligence of Active Kids, they cannot be held liable for any losses suffered as a consequence of credit card fraud.

Likewise, unless due to negligence on the part of Active Kids, they cannot be held liable for any loss or injury to person that occurs during the course.

If at the sole discretion of Active Kids a child attending a course is behaving in such a way so as to pose a threat to the safety and wellbeing, including emotional wellbeing of himself or others, Active Kids reserve the right to not accept the child on the course. In such cases no refund will be offered. Active Kids will notify the parent customer by way of warning, prior to this decision being made in most cases.

If you have cause to complain about our service, please contact your local centre in the first instance. You may put your complaint in writing or speak to the centre manager about it in person. Either way we will follow up the points raised and give you an update on any action taken within 5 working days. If you are not satisfied with the follow up you may put your complain in writing to Active:4Life Limited and post it to our registered office (address at the top of this page).

All prices published on this site are inclusive of United Kingdom VAT at the prevaling rate.